At FirstPods, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help with our simple return policy.
1. Eligibility for Returns
- You may request a return within 7 days of receiving your order.
- The product must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (order ID or invoice) is required.
2. Non-Returnable Items
- Opened or used items.
- Items damaged due to misuse or negligence.
- Products purchased on sale or clearance are non-returnable.
3. Return Process
- Contact us at 8826490506 with your order details.
- Our team will guide you through the return process.
- Once approved, you will need to ship the product back to:
Return Address:
P36C+4G3, Pocket 11, Sector 20, Rohini, Delhi, 110086
4. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection.
- Approved returns will be refunded to your original payment method within 7–10 business days.
5. Exchanges
- We only replace items if they are defective or damaged. To request an exchange, contact us at 8826490506.
6. Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong or defective product).
📞 For any questions, feel free to contact us: 8826490506